Refund & Cancellation Policy

What you are buying

Scholar and Master are monthly subscriptions to the Übungszeit German practice service. They are billed in US dollars (USD) and renew automatically each month until you cancel. Prices and what each plan includes are shown on our Pricing page. There is always a free plan, so you can try the service before paying anything.

Who processes payments

Payments are handled by Paddle, our merchant of record. Paddle appears on your statement, issues your invoices, collects any applicable tax, and processes refunds. Your card details go to Paddle directly and are never stored by Übungszeit.

Cancelling

You can cancel at any time — from your account's billing page or by emailing hallo@ubungszeit.com. When you cancel, your plan stays active until the end of the period you have already paid for, and you are not charged again. No cancellation fees, ever.

Refunds

Every refund request is reviewed individually and, once we confirm it is a genuine request, it is approved and processed. We are fair and generous about this — the review simply lets us catch fraud and abuse, not turn away honest customers.

• If something isn't right, contact us within 14 days of a charge with a short note about what happened. Genuine requests in this window are refunded.
• We always refund billing errors and duplicate or accidental charges in full, regardless of timing.
• After 14 days, an active subscription is generally non-refundable for the current month, but you can cancel to stop all future charges.
• Refunds are returned to your original payment method by Paddle, usually within 5–10 business days.

None of the above limits any mandatory rights you have under your local consumer-protection law; where those give you more, they apply.

How to reach us

Email hallo@ubungszeit.com for anything about payments, cancellations or refunds. See our Contact page for more ways to reach us. Full terms are on our Terms page.