Complain about a delivery that never came — firmly, and without losing the room. A spoken B1 scene with Helfen — on the telephone to a delivery company.
On the telephone to a delivery company. Helfen is trained to absorb anger and give nothing.
Kundenservice, guten Tag. Wie kann ich helfen?
Answer this one with Scholar or Master
Speaking is one of the hands-on skills, with spoken practice with a partner who talks back from Helfen — so it is marked properly rather than ticked.
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