Chase a parcel that never arrived — and get a replacement sent. A spoken A2 scene with Helfen — on the telephone to a shop's customer service.
On the telephone to a shop's customer service. Helfen is patient and has the order in front of him.
Kundenservice, guten Tag! Was kann ich für Sie tun?
Answer this one with Scholar or Master
Speaking is one of the hands-on skills, with spoken practice with a partner who talks back from Helfen — so it is marked properly rather than ticked.
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